Returns and cancellations

Cancelling your order

If you are a consumer you may cancel within 14 days of receiving the part, without giving a reason.

Tell us by email info@77autoworks.co.uk or phone 07836 290 290, quoting your order reference. You then have 14 days to send the part back.

You can use this wording: "I hereby give notice that I cancel my contract of sale of the following goods: [part], ordered on [date], reference [ref]. Name, address, date."

Return postage

You pay the cost of returning the part. We pay it if the part is faulty, not as described, or we sent the wrong one.

Refunds

We refund within 14 days of receiving the part back, or of you proving you have sent it, to the card you paid with. We refund the price of the part and the original postage at our standard delivery rate. We may reduce the refund if the part has been used or damaged beyond checking it.

Your statutory rights

Goods we sell must be as described, of satisfactory quality and fit for purpose. These parts are used, so satisfactory quality is judged against their age and the condition described, not against new. Your statutory rights are not affected by anything on this page.

Check before you fit

Please check a part against your vehicle before fitting it. Message us the part number and your registration and we will check it for you before you buy.

Once a part has been fitted, wired in, coded or programmed we cannot resell it, and any refund will be reduced accordingly. Parts returned marked, painted, drilled or otherwise altered cannot be refunded.

Electrical parts

Electrical and electronic parts are tested where we say so. We are not responsible for parts damaged by incorrect fitting, incorrect coding, or an underlying fault on the vehicle.

Trade sales

The right to cancel applies to consumers. It does not apply to businesses buying for business purposes.

Complaints

Email info@77autoworks.co.uk and we will respond within two working days.

Last updated 25 August 2026.